FAQ

We provide 24/7 tow truck and roadside assistance across the entire greater New Orleans metro area, including New Orleans, Metairie, Kenner, Harvey, Gretna, Marrero, Chalmette, Terrytown, River Ridge, Westwego, and surrounding parishes in Orleans, Jefferson, and St. Bernard Parish.

Yes. TJ Towing operates 24 hours a day, 7 days a week, 365 days a year. We answer the phone at 2 AM on Christmas Eve. Emergencies don't follow business hours, so neither do we.

Our typical response time across greater New Orleans is 20–30 minutes. Time of day, traffic conditions, weather, and parade routes (during Mardi Gras especially) can affect ETA. When you call, we'll give you a realistic estimate based on your exact location.

Yes. TJ Towing is locally owned and operated, based in New Orleans with over 10 years of experience serving the NOLA community. When you call, you reach a real person — not a national dispatch service.

For emergencies, calling is always fastest — we'll dispatch a truck immediately. For non-emergency questions or scheduled work, you can email us at Tjtowingllc@yahoo.com.

Call us anytime at (504) 884-7883. A real person will answer 24/7.

Local light duty tows typically start around $85, with the final price depending on distance, time of day, and any special equipment needed. We always provide an up-front quote before starting the tow — no hidden fees, no surprises.

A few factors affect price: distance traveled, type of vehicle (motorcycles and luxury cars need specialty equipment), whether a winch-out is needed, and the time of day in some cases. We'll explain pricing clearly when you call.

Yes. We accept major credit cards, debit cards, and cash. Payment is collected at the end of service.

Always. We provide up-front pricing before we start any work. You'll know exactly what to expect — no calling and asking for a price after the fact.

Many auto insurance policies include some level of roadside assistance or towing coverage. Check your policy or call your insurance company. AAA members also get towing benefits as part of their membership. We can provide a receipt for any insurance claim.

Pricing may vary slightly for late-night or holiday service, but we don't price-gouge during emergencies. We'll always quote you up-front so there are no surprises.

We handle cars, SUVs, motorcycles, light pickup trucks, luxury vehicles, exotic cars, classic cars, and commercial equipment. From compact sedans to high-end Teslas to construction equipment — we have the right truck for the job.

Yes. Motorcycle towing is one of our specialties. We use flatbed trucks with motorcycle-specific soft straps and tie-downs that keep your bike upright and damage-free during transport.

Absolutely. We specialize in high-end vehicle transport using flatbed trucks with soft tie-downs that don't make contact with the body or undercarriage. We handle Teslas, BMWs, Mercedes, Porsches, exotic supercars, and classic cars.

Yes. We provide jump starts for dead batteries, vehicle lockouts, flat tire changes, fuel delivery, and winch-outs. Many problems can be solved on-site without needing to tow your vehicle.

Yes. We provide 24/7 accident recovery and crash scene response. We work professionally with police, insurance companies, and body shops to make the post-accident process as smooth as possible.

Yes. We handle commercial vehicle relocation, construction equipment hauling, and heavy materials transport. Call us with the details and we'll let you know if we have the right truck for your job.

Get to the right shoulder if you can, turn on your hazard lights, and stay inside the vehicle with your seatbelt on. Call (504) 884-7883 with your exact location (highway name, mile marker, or nearest exit). Don't try to walk to a gas station or fix it yourself on a busy highway — it's dangerous.

Don't. Trying to pry open a door, breaking a window, or using DIY tools can cause hundreds or thousands of dollars in damage to modern cars. Call us — our professional lockout tools open most cars in just a few minutes without any damage.

Yes. We provide 24/7 mobile jump start service across greater New Orleans. We carry professional jump packs that work safely on any vehicle. If your battery won't hold a charge after the jump, we can also tow you to a parts store or repair shop.

First, check for injuries and call 911 if anyone is hurt. Move vehicles out of active traffic if safe to do so. Document the scene with photos and get the other driver's information. Then call us — we'll respond to the scene 24/7 and help with vehicle recovery.

No — walking on or near roads is dangerous, especially at night or on busy streets. Call us instead. We deliver fuel directly to your vehicle (regular gasoline or diesel) so you can safely drive to the nearest station to fill up properly.

Yes. Our winch-out service uses professional recovery equipment to safely pull vehicles out of mud, sand, ditches, and off-road situations. Don't try to power your way out — that usually digs you in deeper and can damage your transmission.

Have your exact location ready (cross streets, business names, mile markers, or an address). Be prepared to describe the issue (won't start, flat tire, locked out, etc.), and the make/model of your vehicle. The more specific you are, the faster we can dispatch the right truck.

No. We use modern wheel-lift and flatbed equipment with proper tie-downs. Our drivers are trained on damage-free towing techniques. Luxury, exotic, and classic vehicles always get flatbed transport with soft tie-downs.

Wherever you want — your home, a repair shop, a tire store, a body shop, or anywhere else. Just tell us the destination when you call. Most local tows are flat-rate up to a certain distance.

It's not always required, but it's helpful — especially if your vehicle is parked on private property or you have specific instructions. If you can't be there, just give us clear instructions when you call (where the vehicle is, where the keys will be, and where to deliver it).

Our trucks are clearly branded with TJ Towing — you'll see our name and phone number (504-884-7883) on the side of the trucks. Our drivers wear visible safety gear.

When you call us, we'll give you an ETA. Our driver may also call when they're getting close to your location, especially in busy areas where finding the exact spot can be tricky.

Yes — that's the smartest thing you can do. When you actually need a tow, you don't want to be Googling 'tow truck near me' from a dark roadside with bad cell service. Save (504) 884-7883 in your contacts now so it's ready when you need it.

Get your battery tested annually (especially in NOLA's heat), check tire pressure and tread regularly, don't ignore warning lights, keep your gas tank above 1/4, and stay on top of basic maintenance like oil changes and fluid checks. Most NOLA breakdowns we see are heat-related battery failures and pothole-damaged tires.

Bottled water, a phone charger, a flashlight, jumper cables (or a jump pack), basic first aid, and a small toolkit. During hurricane season, also keep some non-perishable snacks and a blanket. And save TJ Towing's number in your phone.

Mardi Gras road closures can make tow response slower than usual. Call (504) 884-7883 right away and give us your exact location, including which parade route you're near. We'll figure out the best route to reach you.

No. Modern fuel pumps are cooled by gas in the tank — running on fumes regularly can damage the pump and lead to expensive repairs. Refill at 1/4 tank or higher. This is especially important during hurricane season when stations may run out of gas during evacuations.

Don't drive through standing water if you can't see the bottom — even a few inches can stall an engine, and a few feet can destroy it. If you do get caught in a flooded area, stop, turn off the car, and call us. Trying to restart a flooded engine causes more damage.